Refund policy

At Insignificant Figures Apparel Co., every item is made especially for you after your order is placed. We want you to love your order, and we will gladly help when something arrives damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please contact us within 30 days of delivery if:

• Your item arrives damaged
• The product has a manufacturing or printing defect
• You receive the wrong product, size, color, or design
• An item from your order is missing

Email us at support@insignificantfigures.com and include:

• Your order number
• A brief description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging or shipping label, when relevant

Once we review your request, we will arrange an appropriate resolution, which may include a complimentary replacement or a refund to your original payment method. You generally will not need to return the defective or incorrect item unless we specifically ask you to do so.

Order Changes and Cancellations

Orders are submitted for production shortly after they are placed. Contact us as soon as possible if you need to change or cancel an order.

We will do our best to help, but changes and cancellations cannot be guaranteed once production has started. Orders that have entered production cannot normally be cancelled, edited, or refunded.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us immediately if you notice an address error. We may be able to correct it before production or shipment begins, but we cannot guarantee changes after an order has been submitted.

We are unable to provide a complimentary replacement or refund when an order is undeliverable, returned, or lost because an incorrect or incomplete address was provided. Additional production and shipping charges may apply if the order must be sent again.

Lost or Delayed Packages

Delivery estimates are provided as guidelines and are not guaranteed. Carrier delays may occasionally occur because of weather, holidays, service disruptions, or other circumstances outside our control.

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us so we can review the shipment and help determine the next steps.

For packages marked as delivered, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier. If the package still cannot be located, contact us and we will assist where possible.

Refunds

Approved refunds are issued to the original payment method. After a refund has been processed, the time required for it to appear in your account will depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the entire order was damaged, defective, incorrect, or otherwise eligible for a full refund.

How to Contact Us

For assistance with an order, email:

support@insignificantfigures.com

Please include your order number in the subject line so we can assist you promptly.

This policy applies to purchases made directly through the Insignificant Figures Apparel Co. online store. Nothing in this policy limits any rights available to you under applicable consumer-protection law.

Last updated: July 14, 2026